Dampak Perubahan Layanan Publik Yang Disebabkan Oleh Teknologi Dan Media Sosial

Authors

  • Wahyudi Mokobombang Sekolah Tinggi Ilmu Administrasi Yappi Makassar
  • Syafaruddin Syafaruddin Sekolah Tinggi Ilmu Administrasi Yappi Makassar
  • Andi Riska Andreani Syafaruddin Universitas Sodenreng rappang
  • Khaeriyah Khaeriyah Sekolah Tinggi Ilmu Administrasi Yappi Makassar
  • Nurasia Natsir Sekolah Tinggi Ilmu Administrasi Yappi Makassar

DOI:

https://doi.org/10.32585/jbfe.v4i1.4180

Abstract

Technology and social media have brought revolutionary changes in various aspects of human life, including public services. The purpose of this study is to determine the development of technology and social media in changing the way the government and public institutions interact with society and provide public services. This research is Descriptive Research which describes or explains existing phenomena carefully and in detail and can be used to explain changes in public services that occur as a result of the use of technology and social media. Data was collected through surveys, interviews and document analysis to provide an overview. The results of the study show that there are 3 influences of technology and social media on public services in society, including; 1. Technology and social media have a significant influence on the accessibility of public services for the community. 2. Social media has a significant influence on community involvement in public decision-making. 3. The digital divide refers to the gap that occurs between individuals, groups, or regions that have different access and capabilities to information and communication technology.

Downloads

Download data is not yet available.

References

Amirullah, A. N., & Natsir, N. (2022). INFLUENCE OF ORGANIZATIONAL CULTURE ON EFFECTIVENESSPERFORMANCE OF EMPLOYEES AT THE GRADUATE OF HASANUDDIN UNIVERSITY. Journal Of Business, Finance, and Economics (JBFE), 3(2).

Khaeriyah, K., Rahman, A. A., Amirullah, I., Gentanegara, I., & Natsir, N. (2023). THE EFFECT OF SOCIAL MEDIA ON COMMUNITY SOCIAL CHANGE. Brilliant International Journal Of Management And Tourism, 3(1), 1–11.

Mallawi, M. N., Natsir, N., & Mappisabbi, A. M. F. (2022). Implementasi Kebijakan Program Pembinaan Dan Perlindungan Anak Pada Unit Pelayanan Teknis Pusat Pelayanan Terpadu Pemberdayaan Perempuan Dan Pelindungan Anak Dinas Pemberdayaan Perempuan Dan Perlindungan Anak Kabupaten Gowa. EKONOMIKA45: Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan, 10(1), 293–307.

Manurung, E. D., Sembiring, S. N. R., & Sulistyani, W. (2019). Pelayanan Publik Berbasis Elektronik dan Perilaku Anti Korupsi. Veritas et Justitia, 5(2), 399–420.

Prabowo, T. L., & Irwansyah, I. (2018). Media komunikasi digital polisiku: pelayanan publik polri kepada masyarakat. Jurnal Studi Komunikasi, 2(3), 382–402.

Taufik, T., & Warsono, H. (2020). Birokrasi baru untuk new normal: tinjauan model perubahan birokrasi dalam pelayanan publik di era Covid-19. Dialogue: Jurnal Ilmu Administrasi Publik, 2(1), 1–18.

Yovinus, Y. (2018). Peran komunikasi publik media sosial dalam implementasi kebijakan keterbukaan informasi publik di Kota Bandung. Academia Praja: Jurnal Ilmu Politik, Pemerintahan, Dan Administrasi Publik, 1(01), 185–211.

Downloads

Published

2023-06-27

How to Cite

Mokobombang, W., Syafaruddin, S., Syafaruddin, A. R. A., Khaeriyah, K., & Natsir, N. (2023). Dampak Perubahan Layanan Publik Yang Disebabkan Oleh Teknologi Dan Media Sosial. Journal of Business, Finance, and Economics (JBFE), 4(1), 348–359. https://doi.org/10.32585/jbfe.v4i1.4180

Issue

Vol. 4 No. 1 (2023): Journal Of Business, Finance, and Economics (JBFE)

Section

Publication Ethics

License

Authors who publish with the Journal Of Business, Finance, and Economics (JBFE) agree to the following terms:

  1. Authors retain copyright and grant the journal the right of first publication with the work simultaneously licensed under a Creative Commons Attribution License (CC BY-SA 4.0) that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal. 
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.