Saputra, Siti Rahmatia P.Z, et al. “KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH (STUDI KASUS NASABAH BANK BRI DI GORONTALO)”. Journal of Business, Finance, and Economics (JBFE), vol. 3, no. 2, June 2023, pp. 31-45, doi:10.32585/jbfe.v3i2.3892.