Hubungan Kualitas Pelayanan Kesehatan Dengan Kepuasan Pasien Penerima Jaminan Kesehatan Nasional (JKN) Dipuskesmas Soasio Kecamatan Galela Tahun 2022
DOI:
https://doi.org/10.32585/jmiak.v5i2.3278Abstract
Program Jaminan Kesehatan Nasional bertujuan memberikan perlindungan Kesehatan kepada peserta untuk memperoleh manfaat pemeliharaan Kesehatan dan perlindungan dalam memenuhi kebutuhan dasar Kesehatan. Penyelenggaraan jaminan Kesehatan nasional melibatkanberbagai stakeholder, salah satunya adalah Puskesmas. Kualitas pelayanan Kesehatan berpengaruh terhadap kepuasan pasien. Kualitas pelayanan Kesehatan dapat diukur dengan menggunakan 5 dimensi kualitas pelayananyaitu bukti fisik, daya tanggap, kehandalan, jaminan keamanan, dan empati. Tujuan penelitian ini yaitu untuk mengetahui hubungan kualitas pelayanan Kesehatan dengan kepuasan pasien peserta Jaminan Kesehatan Nasional di Puskesmas Soasio. Menunjukan bahwa hubungan bukti fisik memiliki nilai p value sebsesar 0,007, kehandalan memiliki nilai p sebsesar 0,000, daya tanggap memiliki nilai p sebesar 0,004, jaminan memiliki nilai p sebesar 0,003, dan empati memiliki nilai p value sebesar 0,001 Terdapat hubungan yang bermakna antara bukti fisik, kehandalan, daya tanggap, jaminan dan empati dengan kepuasan pasien peserta JKN di Puskesmas Soasio Kecamatan Galela
Kata kunci: Kualitas Pelayanan Pasien dan Kepuasan Pasien
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