Evaluasi Tingkat Kepuasan Pasien BPJS Terhadap Penggunaan Mesin Anjungan Pendaftaran Mandiri (APM) di Rumah Sakit Hermina Lampung
DOI:
https://doi.org/10.32585/jmiak.v7i2.5619Abstract
Badan Penyelenggara Jaminan Sosial Kesehatan (BPJS Kesehatan) telah menerapkan Mesin Antrian Pasien Mandiri (APM) yang merupakan alat untuk memverifikasi identitas peserta dan mencegah penipuan klaim dan melakukan proses pendaftaran pasien lama maupun pasien baru secara mandiri tanpa harus melakukan antri di loket pendaftaran. Penelitian ini bertujuan untuk mengevaluasi penerapan mesin APM terhadap kepuasan peserta BPJS Kesehatan di Rumah Sakit Hermina Lampung. Jenis penelitian adalah penelitian kuantitatif dengan pendekatan survey. Penelitian kajian kuantitatif dengan pendekatan potong lintang (cross-sectional). Penelitian ini mengambil populasi dari seluruh pasien yang telah menggunakan APM di Rumah Sakit Hermina Lampung. Sampel sebanyak 50 responden dipilih secara acak menggunakan rumus Slovin. Data dikumpulkan melalui kuesioner tertutup. Hasil penelitian menunjukkan tingkat kepuasan mesin APM terkait konten menunjukan katagori Puas (30%), terkait format menunjukan katagori Cukup Puas (30%), terkait Akurasi menunjukan katagori Cukup Puas (28%), terkait Timeline menunjukan katagori Cukup Puas (26%) dan kemudahan pengguna pada mesin APM menunjukan katagori Puas (28%). Berdasarkan hasil survei menunjukkan tingkat kepuasan pengguna terhadap mesin APM di Rumah Sakit Hermina Lampung secara keseluruhan cukup tinggi. Saran penelitian untuk diadakan pelatihan berkala bagi staf dan sosialisasi kepada pengguna, pemeliharaan rutin untuk menjaga mesin tetap optimal, serta pengembangan fitur-fitur baru yang lebih user-friendly.
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