Korelasi Kualita Pelayanan Kesehatan Menggunakan Model Parasuraman, Zeithaml, dan Berry dengan Kepuasan Pasien Rawat Inap
(Studi pada Rumah Sakit Hikmah Citra Medika Sengkang)
DOI:
https://doi.org/10.32585/jmiak.v8i1.6421Abstract
The level of satisfaction of patients in hospitals, especially inpatients, is measured by the quality of health services. There are five dimensions of assessing the quality of health services according to Parasuraman, Zeithaml, and Berry according to the degree of relative importance, including, physical evidence (tangible) including physical facilities, equipment, employees and concise communication facilities (reliability), namely providing promising service capabilities that are immediate, accurate and satisfying. Responsiveness is the desire of nurses to help clients and provide services responsively. Guarantee (assurance) covers the competition, knowledge, courtesy and trustworthiness of the staff, free from danger, risk or doubt. Empathy (empathy) includes ease in establishing relationships, good communication, personal attention, and understanding of the individual needs of patients Keyword: Quality, service, patient satisfactionDownloads
Downloads
Published
Issue
Section
License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
The copyright to this article is transferred to Jurnal Manajemen Informasi dan Adminstrasi Kesehatan (JMIAK) if and when the article is accepted for publication under Creative Commons Attribution-ShareAlike 4.0 International License. The undersigned hereby transfers any and all rights in and to the paper including without limitation all copyrights to Jurnal Manajemen Informasi dan Adminstrasi Kesehatan (JMIAK). The undersigned hereby represents and warrants that the paper is original and that he/she is the author of the paper, except for material that is clearly identified as to its original source, with permission notices from the copyright owners where required. The undersigned represents that he/she has the power and authority to make and execute this assignment.
We declare that:
1. This paper has not been published in the same form elsewhere.
2. It will not be submitted anywhere else for publication prior to acceptance/rejection by this Journal.
3. A copyright permission is obtained for materials published elsewhere and which require this permission for reproduction.
Furthermore, I/We hereby transfer the unlimited rights of publication of the above mentioned paper in whole to Jurnal Manajemen Informasi dan Adminstrasi Kesehatan (JMIAK). The copyright transfer covers the right to reproduce and distribute the article, including reprints, translations, photographic reproductions, microform, electronic form (offline, online) or any other reproductions of similar nature. The corresponding author signs for and accepts responsibility for releasing this material on behalf of any and all co-authors. After submission of this agreement signed by the corresponding author, changes of authorship or in the order of the authors listed will not be accepted.
Retained Rights/Terms and Conditions
1. Authors retain all proprietary rights in any process, procedure, or article of manufacture described in the work.
2. Authors may reproduce or authorize others to reproduce the work or derivative works for the author’s personal use or for company use, provided that the source and the Jurnal Manajemen Informasi dan Adminstrasi Kesehatan (JMIAK) copyright notice are indicated, the copies are not used in any way that implies Jurnal Manajemen Informasi dan Adminstrasi Kesehatan (JMIAK)l endorsement of a product or service of any employer, and the copies themselves are not offered for sale.
3. Although authors are permitted to re-use all or portions of the work in other works, this does not include granting third-party requests for reprinting, republishing, or other types of re-use.
