Evaluasi Implementasi One Click Claim di RSUD Kota Yogyakarta
DOI:
https://doi.org/10.32585/jmiak.v9i1.7597Abstract
Pemanfaatan Sistem Informasi Manajemen Rumah Sakit (SIMRS) melalui fitur One Click Claim di RSUD Kota Yogyakarta bertujuan untuk menyederakan dan mempercepat proses klaim BPJS. Meskipun inovatif, pelaksanaannya masih menghadapi sejumlah kendala teknis dan operasional yang memerlukan evaluasi mendalam untuk mengetahui tingkat keberhasilannya. Penelitian ini bertujuan untuk mengevaluasi fitur One Click Claimberdasarkan tingkat kepuasan pengguna dengan pendekatan End User Computing Satisfaction (EUCS) yang meliputi lima dimensi yaitu content,format, accuracy, timeliness, dan ease of use. Metode penelitian yang digunakan adalah deskriptif dengan pendekatan kualitatif. Data dikumpulkan melalui wawancara, observasi, kuesioner, dan Focus Group Discussion (FGD) kepada delapan petugas pengguna fitur One Click Claim di Instalasi Penjaminan RSUD Kota Yogyakarta. Hasil penelitian menunjukkan bahwa fitur One Click Claim dinilai membantu dalam penyederhanaan proses klaim, terutama pada dimensi content dan ease of use. Namun masih ditemukan permasalahan pada accuracy dan timeliness seperti data tidak lengkap, sistem error, dan waktu loading yang lama. Kesimpulannya, implementasi fitur ini telah memberikan kemudahan dalam proses klaim BPJS, tetapi perlu dilakukan peningkatan pada aspek akurasi, sinkronisasi data, dan kecepatan sistem agar performa sistem dapat berjalan secara optimal.Downloads
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