Analisis Korelasi Kualitas Sistem dan User Satisfaction Aplikasi SiFat di Rumah Sakit menggunakan Uji Spearman Rank
DOI:
https://doi.org/10.32585/jmiak.v9i1.7975Abstract
The digitalization of healthcare services has encouraged hospitals to adopt app-based registration systems to improve service effectiveness and patient comfort. The SiFat application was developed as an online registration medium at the Obstetrics and Gynecology Clinic of Aisyiyah Siti Fatimah Hospital, Tulangan. However, its implementation still encountered various technical obstacles and barriers to use by patients. This study aims to identify the relationship between system quality and user satisfaction levels of the application. The research used a quantitative method with a cross-sectional design. The population was 206 outpatients using the SiFat application, with a sample of 135 respondents determined through purposive sampling. The research instrument was a questionnaire compiled based on the DeLone and McLean information system success model, covering the dimensions of system quality and user satisfaction. Analysis of the relationship between variables was conducted using the Spearman Rank correlation test. The results showed that the majority of respondents rated the system quality as moderate (77%), while user satisfaction was dominated by the quite satisfied category (75.6%). The statistical test produced a p-value <0.05 with a correlation coefficient of r = 0.501, indicating a positive relationship with moderate strength between system quality and user satisfaction. These findings confirm that improving system reliability, ease of use, security, and stability has the potential to increase patient satisfaction with online registration services. Continuous system evaluation and development are necessary to optimize the implementation of digital services in hospitals.
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