Evaluation Of Quality Improvement And Patient Safety Strategies In Hospital X Yogyakarta
DOI:
https://doi.org/10.32585/jikemb.v5i2.3940Keywords:
Mutu dan Keselamatan Pasien, Evaluasi Strategi PeningkatanAbstract
The quality of health services is a guarantee for the community to obtain optimal health status. There were still incidents at the hospital in Semester I of 2020, namely 4 (four) cases of unexpected events, 2 (two) cases of near-injury, 12 (twelve) cases of non-injury and 12 (twelve) cases of potential injury. In order to improve the quality of patient care and ensure patient safety, hospitals need to have a strategy to improve patient quality and safety that reaches all work units in the hospital. This study aims to evaluate strategies for improving quality & patient safety at X Hospital.
Data collection techniques used interview guidelines and observation sheets as instruments. Interviews were conducted with Leaders or Management, Quality and Patient Safety Committee, PPI Committee and staff. Interviews were conducted to find out regulations and efforts to improve quality and patient safety and find obstacles faced by hospitals in their implementation. Observation and documentation activities related to the implementation of strategies carried out in an effort to improve the quality of patient safety in hospitals. Data validity was analyzed using triangulation techniques. The implementation of the strategy for improving the quality of patient safety at Hospital X Yogyakarta refers to the National Hospital Accreditation Standards Edition 1. Implementation has been good but there are still obstacles and deficiencies in supporting the strategies that have been implemented by the hospital. It is necessary to revise the director's policy regarding reporting time, provide new employee training education on data management systems and five mandatory training programs that support quality, information technology support in managing quality data, as well as an achievement-oriented leadership style to build commitment and monitoring strategies that can used as a monitoring method in the implementation of patient safety efforts.
Yogyakarta X Hospital has a strategy to improve the quality of patient safety through revising the director's policy on quality data reporting, staff education in implementing quality programs, providing information technology support in managing quality data and implementing management functions in patient safety quality management.
Keywords: Quality and Patient Safety; Evaluation of Improvement Strategy.
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